False pretence on joining their hospital plan

False pretense of selling you the H.E.L.P Plan for hospital cover. I contacted Clientele with wanting only a hospital plan, during my inquiry, i asked if I would be covered for hospital should my daughter or family member go in for an operation, i was told YES. by this means will clientele cover the hospital cost? that didn't happen, i have to pay the full amount out of my pocket Clientele only pays you for the days (after your 3 or 4 day) you get a lousy R2k which you don't cause after 3 or 4 days you get discharged. But i requested my recording, on 11/02/2019 at 15:40 from Sazi one of the consultants. i received the case number to which no one contacted me for a week (7 days) on 18/02/2019 i received an sms they are unable to contact me and i should contact Benita Steyn??? what type of service is this. She informed me she listened to my recording and all was fine and i must wait 15 days?? this is outrages!! anyone can tamper with pictures and audio nowadays, and why should anyone wait for 15 days. nothing was explained in detailed when i asked about the cover for hospital plan, so as per my question , will the cover be for any private hospital and i was told YES, now sure that i will not pay any admission fee but they don't have people working for them, Clientele has Parrots, as the 'consultants' read word for word, and line for line from a piece of paper to say what is needed, they don't know what they are selling!!! this is the worst service i have ever encountered with a policy. I lost all my money paid for 4+ months ... people be careful what you take out from Clientele, as this seems like a pyramid scheme to me... they don't know what they sell or offer the people outside.. they can at least reimburse me some of my lost money now, as i have to look for another hospital plan and put my operation on hold until my waiting period is over again.... this Benita Steyn wasn't helpful either.. where is the humanity in this world, if i wanted a parrot i will go buy one!! i am the breadwinner of my family and now i have to look where i am going to get hospital plan that is honest not parrots. i want reimbur*****t for money paid over for nothing....