False marketing

I got a call from clientele life selling a funeral policy, they gave me a quote, and I said I needed to make some comparisons. They continued to call me for 2 weeks daily until I asked them why the premium was so high, and the consultant said it's because of the benefits, which she explained. I agreed to take up the policy, and when she read out the terms and conditions, I heard her say that my benefits will only be available when I accept the debit check, which I did. I went on to ask if I could go use these vouchers today, and she said Certainly, I needed to upload their app to redeem the vouchers. I did that exactly, but till today there are no vouchers, their Whatsapp channel is useless you dont get assisted, sending them an email was also useless because no one bothered to call me while they called me daily when they wanted the sale. To me this is false marketing and other clients need to know about this too. They sell the benefit for you to agree to take up a policy but all this is made so easy and its not true. The debit order will go through because a debi check was accepted. My worry is that claims might be difficult to do here because they have *********** communication channels.