TK
Teboho K
1 reviews | Active since Jun 2013
23 Sept 2022, 11:25
False marketing
When I was taking out a legal policy with Clientele, I was promised 5 vouchers as soon as the debit order get activited. The call was recorded. Then the vouchers were not forth coming. I made a complain, the Clientele investigation officer phone me but could not get of me. I phoned back and left a message for the Clientele investigation officer. This Clientele investigation officer never got back to me. Still I have received my vouchers.
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Replies (3)
Clientele Life's replyOfficial
23 Sept 2022, 12:10Dear Teboho K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply23 Sept 2022, 12:10
Official
Dear Teboho K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
23 Sept 2022, 13:23Dear Teboho K
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle Naidoo Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle Naidoo Service Support Specialist Clientele Life
Clientele Life's reply23 Sept 2022, 13:23
Official
Dear Teboho K
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle Naidoo Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle Naidoo Service Support Specialist Clientele Life
Clientele Life's replyOfficial
27 Sept 2022, 14:49Dear Teboho K
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion today, we have confirmed that you have received your Thank You Gift as promised. We trust that you are satisfied with the feedback provided however, please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle NaidooServices Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion today, we have confirmed that you have received your Thank You Gift as promised. We trust that you are satisfied with the feedback provided however, please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle NaidooServices Recovery Specialist Clientele Life
Clientele Life's reply27 Sept 2022, 14:49
Official
Dear Teboho K
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion today, we have confirmed that you have received your Thank You Gift as promised. We trust that you are satisfied with the feedback provided however, please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle NaidooServices Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion today, we have confirmed that you have received your Thank You Gift as promised. We trust that you are satisfied with the feedback provided however, please feel free to contact us again should you require any further assistance. Yours sincerely, Kyle NaidooServices Recovery Specialist Clientele Life