pR
prince R
1 reviews | Active since Jul 2015
07 Jul 2015, 13:57
false marketing
I took out funeral cover policy number ***, I was told by consultant which I suppose was trained that the cover I am taking for R140 p/m which will cover me and 13 family members, then I was promised to receive and email with the form where I would fill in the family members. Until I called in end of the month I was told by lady that its not true if I want to include family members I can do so at a cost depending on their age which will be more costs added on my premium. I want this policy cancelled and all my monies refunded because of ********** and false marketing, also I want a recording of my calls so that I can go sue you in court.
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Replies (1)Clientele Life's replyOfficial
07 Jul 2015, 14:22Hello princet,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's reply07 Jul 2015, 14:22
Official
Hello princet,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
