False information to get sales

On the 16th of October 2025 a call center consultant contacted me and offer me a R35 000.00 cash bask as a load from Clientele Life, after submitting everything nothing of the R35 000.00 cash back came through, on contacting them on the 17th of October 2025 where I have cancelled everything due to the wrong information given by the consultant the debit order was loaded already, and on cancelling the policy they promised that no fees will go off from the bank with the debit order, comes month end 30 October 2025the installment went through, and trying to contact them again the number dialed has an automated machine that tells you that they are currently closed for a staff function, firstly, how can such a big company close the whole company for staff parties, after several call I eventually get through on Monday 10 October 2025 where the person I spoke to promised that the refund will reflect back in the bank by midnight Monday night 10 October 2025, on Wednesday 12 October 2025 there was still nothing in the bank by contacting them again promised that it will be reflecting before 16H00 that afternoon, by 16H00 when calling again there comes another story again, now it will only reflect after 24hours, lies on lies on lies from one consultant to another