False information of a policy

Item: Clientele Life
Rating: 1
Author: Frik C

I am really disappointed in Clientele, a consultant give me false information about a stock change policy, I did not receive a policy schedule and I try my best to get hold of the person of Clientele who take the policy out they refuse to come back to me, I contact Absa bank and told them the story and on writing and said to me they don't have such policy on the stock marking, I send emails to stop my policy immediately because of false information, they just don't come back to me ,I phone several nothing happened, I got a life policy of R714,00 which I am very happy for and get my 5 year bonuses, but to pay R1000, 00 pm is really bad because of the false information , I must pay every month for the 3rd time to reverse my money to pay cost of R80,00 pm and Clientele own me already R240,00 for all the cost, this is really bad from clientele to give a person false information, it's like ***** , I'm gonna open a ***** case open against Clientele and sent a letter to the ombudsman for false information of a policy, is Clientele so hard for money to get business with false information?I did not even receive a policy schedule because she did *****?please I want immediately my cost money back and to cancel my policy immediately which I ask already several times without any response? My name is F.J.Cilliers, ID nr *** please come back to me?

Helpful (0)

Replies (4)

Clientele Life's replyOfficial

04 Feb 2025, 11:25

Dear Frik,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply04 Feb 2025, 11:25

Official

Frik C's updateReviewer Update

05 Feb 2025, 09:34

Hi , I had very nice service from Johanna at clientele were she help me and explain to me what was happening, there was a misunderstanding between me and Clientele, and she explained very nicely to me what was wrong, I told her that I want immediately my policy of R1000 for shares to be canceled, she help me threw the process and say that my money will be back in 10 days in my account and it will be canceled, I am just unhappy why must I wait 10 days for my money, it should be pay in 3 days time, I had my wife on us a beneficiary on my life policy, but there is nothing on now, can someone of Clientelle contact me to put my wife up us 100% my beneficiary on my policy please I will really appreciate it, and I must say that Clientele is a excellent life cover which I had now for 11 years, they pay my 5 year bonuses out on time and I can't really complain about there excellent service but there was now a misunderstanding about my investment, but I must say Johanna handle it for me In a very Profesional way, but I just need to put my wife back us a beneficiary on my life policyus soon us possible and I will helopeter know when my money is paid back to me in my account and how long it take, thanks again Johanna from Clientele service from F.J.Cilliers nr ***

Frik C's update05 Feb 2025, 09:34

Reviewer Update

Hi , I had very nice service from Johanna at clientele were she help me and explain to me what was happening, there was a misunderstanding between me and Clientele, and she explained very nicely to me what was wrong, I told her that I want immediately my policy of R1000 for shares to be canceled, she help me threw the process and say that my money will be back in 10 days in my account and it will be canceled, I am just unhappy why must I wait 10 days for my money, it should be pay in 3 days time, I had my wife on us a beneficiary on my life policy, but there is nothing on now, can someone of Clientelle contact me to put my wife up us 100% my beneficiary on my policy please I will really appreciate it, and I must say that Clientele is a excellent life cover which I had now for 11 years, they pay my 5 year bonuses out on time and I can't really complain about there excellent service but there was now a misunderstanding about my investment, but I must say Johanna handle it for me In a very Profesional way, but I just need to put my wife back us a beneficiary on my life policyus soon us possible and I will helopeter know when my money is paid back to me in my account and how long it take, thanks again Johanna from Clientele service from F.J.Cilliers nr ***

Frik C's updateReviewer Update

05 Feb 2025, 09:35

Hi , I had very nice service from Johanna at clientele were she help me and explain to me what was happening, there was a misunderstanding between me and Clientele, and she explained very nicely to me what was wrong, I told her that I want immediately my policy of R1000 for shares to be canceled, she help me threw the process and say that my money will be back in 10 days in my account and it will be canceled, I am just unhappy why must I wait 10 days for my money, it should be pay in 3 days time, I had my wife on us a beneficiary on my life policy, but there is nothing on now, can someone of Clientelle contact me to put my wife up us 100% my beneficiary on my policy please I will really appreciate it, and I must say that Clientele is a excellent life cover which I had now for 11 years, they pay my 5 year bonuses out on time and I can't really complain about there excellent service but there was now a misunderstanding about my investment, but I must say Johanna handle it for me In a very Profesional way, but I just need to put my wife back us a beneficiary on my life policyus soon us possible and I will helopeter know when my money is paid back to me in my account and how long it take, thanks again Johanna from Clientele service from F.J.Cilliers nr ***

Frik C's update05 Feb 2025, 09:35

Reviewer Update

Hi , I had very nice service from Johanna at clientele were she help me and explain to me what was happening, there was a misunderstanding between me and Clientele, and she explained very nicely to me what was wrong, I told her that I want immediately my policy of R1000 for shares to be canceled, she help me threw the process and say that my money will be back in 10 days in my account and it will be canceled, I am just unhappy why must I wait 10 days for my money, it should be pay in 3 days time, I had my wife on us a beneficiary on my life policy, but there is nothing on now, can someone of Clientelle contact me to put my wife up us 100% my beneficiary on my policy please I will really appreciate it, and I must say that Clientele is a excellent life cover which I had now for 11 years, they pay my 5 year bonuses out on time and I can't really complain about there excellent service but there was now a misunderstanding about my investment, but I must say Johanna handle it for me In a very Profesional way, but I just need to put my wife back us a beneficiary on my life policyus soon us possible and I will helopeter know when my money is paid back to me in my account and how long it take, thanks again Johanna from Clientele service from F.J.Cilliers nr ***

Clientele Life's replyOfficial

05 Feb 2025, 15:22

Dear Frik Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life

Clientele Life's reply05 Feb 2025, 15:22

Official