AS
Alexandre S
1 reviews | Active since Jun 2021
05 Apr 2022, 09:02
False information
Hospital plans is not a hospital cover it only pays the daily amount and not the hospital. Watch out please guys they dont stipulate it in that way they say you have a maximum annual cover but on that daily claim. Please please they are not telling the truth watch out!!!!!
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Replies (2)
Clientele Life's replyOfficial
05 Apr 2022, 10:37Dear Alexandre S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Apr 2022, 10:37
Official
Dear Alexandre S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
22 Apr 2022, 15:58Dear Alexandre S
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and Yesmine Billings has provided you with feedback and provided a solution moving forward. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number to escalate the matter further. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and Yesmine Billings has provided you with feedback and provided a solution moving forward. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number to escalate the matter further. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Kind regards,
Market Conduct
Clientele Life's reply22 Apr 2022, 15:58
Official
Dear Alexandre S
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and Yesmine Billings has provided you with feedback and provided a solution moving forward. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number to escalate the matter further. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We confirm that we have investigated the concerns raised and Yesmine Billings has provided you with feedback and provided a solution moving forward. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number to escalate the matter further. We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly. Kind regards,
Market Conduct