NK
Nobuhle K
1 reviews | Active since Mar 2025
25 Mar 2025, 05:40
False Advertising & Unauthorized Deductions
I was approached by a guy near Nu Metro, who told me I would receive a free movie voucher with no obligations. Trusting his word, I signed up, only to later discover that this was a ****. Without my consent, money started being deducted from my Capitec account, even though I never used the so-called voucher.
This company misleads people into thinking they are getting something for free, only to trap them in unwanted debit orders. Their tactics are dishonest, and they especially take advantage of young people. When I tried to get answers, their customer service was unhelpful, making it difficult to cancel and get my money back. I strongly warn others to stay away from Royalty Clientele! Their false advertising and ********* business practices need to be exposed.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 Mar 2025, 09:05Dear Nobuhle K,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent you with the policy number (Ref number showing next to the deduction), ID number, and mobile number.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent you with the policy number (Ref number showing next to the deduction), ID number, and mobile number.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Mar 2025, 09:05
Official
Dear Nobuhle K,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent you with the policy number (Ref number showing next to the deduction), ID number, and mobile number.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number. In order to escalate the query to the relevant department, please respond to the email we have sent you with the policy number (Ref number showing next to the deduction), ID number, and mobile number.
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
NK
I'm writing to express my extreme frustration and disappointment with the lack of assistance I've received regarding my issue, which I reported a week ago. Despite sending all requested details and attempting to contact your call center, I've been met with complete silence.
To make matters worse, I've been receiving repeated SMS notifications requesting payment approval, which is confusing and alarming. I'm a self-funded student struggling to make ends meet, and these unwanted payment requests are causing me significant distress.
I urgently request that you:
1. Immediately stop deducting money from my account.
2. Close my Royalty Clientele account.
3. Provide a prompt resolution to my original issue.
Nobuhle K's updateReviewer Update
02 Apr 2025, 05:10I'm writing to express my extreme frustration and disappointment with the lack of assistance I've received regarding my issue, which I reported a week ago. Despite sending all requested details and attempting to contact your call center, I've been met with complete silence.
To make matters worse, I've been receiving repeated SMS notifications requesting payment approval, which is confusing and alarming. I'm a self-funded student struggling to make ends meet, and these unwanted payment requests are causing me significant distress.
I urgently request that you:
1. Immediately stop deducting money from my account.
2. Close my Royalty Clientele account.
3. Provide a prompt resolution to my original issue.
NK
Nobuhle K's update02 Apr 2025, 05:10
Reviewer Update
I'm writing to express my extreme frustration and disappointment with the lack of assistance I've received regarding my issue, which I reported a week ago. Despite sending all requested details and attempting to contact your call center, I've been met with complete silence.
To make matters worse, I've been receiving repeated SMS notifications requesting payment approval, which is confusing and alarming. I'm a self-funded student struggling to make ends meet, and these unwanted payment requests are causing me significant distress.
I urgently request that you:
1. Immediately stop deducting money from my account.
2. Close my Royalty Clientele account.
3. Provide a prompt resolution to my original issue.
Clientele Life's replyOfficial
02 Apr 2025, 12:36Dear Nobuhle K,
We would like to apologise for the delay in response and the inconvenience caused.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We would like to apologise for the delay in response and the inconvenience caused.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Apr 2025, 12:36
Official
Dear Nobuhle K,
We would like to apologise for the delay in response and the inconvenience caused.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We would like to apologise for the delay in response and the inconvenience caused.
Kindly note that we have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life