YR
Yuneeda R
1 reviews | Active since Dec 2013
27 Oct 2021, 13:08
False Advertising of Maternity Benefit
Clientele premium health plan is a ****. Advertising maternity benefit but in actual fact they only pay R1600 per day for 2-7 days not for any other maternity related expenses such as delivery of the baby, the gynae, etc. Been with them for 3 years, money down the drain
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Replies (2)
Clientele Life's replyOfficial
27 Oct 2021, 13:20Dear Yuneeda R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Oct 2021, 13:20
Official
Dear Yuneeda R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Nov 2021, 10:02Dear Yuneeda R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and outlined how the maternity benefit works on the policy in question. You have since decided to cancel the policy as it does not provide the kind of cover you currently need.
Furthermore, no debits are scheduled to go off your account moving forward as the policy was successfully cancelled on the 27/10/2021.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and outlined how the maternity benefit works on the policy in question. You have since decided to cancel the policy as it does not provide the kind of cover you currently need.
Furthermore, no debits are scheduled to go off your account moving forward as the policy was successfully cancelled on the 27/10/2021.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply09 Nov 2021, 10:02
Official
Dear Yuneeda R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and outlined how the maternity benefit works on the policy in question. You have since decided to cancel the policy as it does not provide the kind of cover you currently need.
Furthermore, no debits are scheduled to go off your account moving forward as the policy was successfully cancelled on the 27/10/2021.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and outlined how the maternity benefit works on the policy in question. You have since decided to cancel the policy as it does not provide the kind of cover you currently need.
Furthermore, no debits are scheduled to go off your account moving forward as the policy was successfully cancelled on the 27/10/2021.
We trust that this is all you require at this time however, feel free to contact us should you require any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist