FALSE ADVERTISING, MISLEADING CLIENTS

I'm a clinetele Life client who is very unhappy with their services. The company is giving clients false information and when it's time to claim they don't fulfill their promises. I had a policy with Clintele life in 2023 and ended not paying because I was promised grocery vouchers and coupons after signing and never received instead when I called they said it was not true and that the consultant did not give me the correct information.

A laid a complaint and requested a recording of our conversation and to date have not received anything, fast forward 2026, a gentleman named "BongiNkosi Radebe" from sales contacted me on the 19th of March 2026 all excited and told me that Clinetele life is contacting their old clients to give me the free vouchers and coupons that would be loaded on the Clientele life loyalty app in an hour. I hit excited and said okay this would then make up for their error in 2023 let me then the policy again and took funeral policy again for R351. An hour later I log in to the loyalty App and check the R1800 checkers vouchers and R1800 Pick 'n pay voucher/ totallying R3600 that I was promised and I it still shows 0 including educational and travel benefits that were promised to me as apparently these are my benefits and a previous client of Clinetele Life client. Bonginkosi the sales consultant repeated himself to me that I would get these vouchers and there was no catch to it but clientele thanking their clients.. I'm extremely DISSAPOINTINED IN "CLIENTELE Life" BECAUSE THEY SHOW ON TV AND WHAT THE CONSULTANTS TELL THEIR CLIENTS IS ONE BIG DISGUSTING LIE! So I'm sitting here ****ed off and angry that such a big financial institute would deceive their clients like this.... It makes me wonder how many more of their clients they lying to and deceiving with their empty promises. I requested a recording of conversation in 2023 when I laid a complaint and to date there is nothing.

And again 20th March 2026 I requested a recording of my conversation with Bonginkosi Radebe and now told to wait 10 days for a response regarding my complain query. Nota single senior manager or supervisor took their time to cal and explain how they would fix or resolve my issue. This is dissapointing for such a BIG institute to be deceiving clients like this what a shame CLIENTELE LIFE FOR LTING TO CUSTOMERS LIKE THIS, I'M DISGUSTED! I'm also going to escalate this issue to OMBUDSMAN