NM
Nonkosi M
1 reviews | Active since Sept 2026
02 Sept 2026, 22:02
False advertising
My husband signed up for free vouchers from the sales team at the mall and when he checked his Capitec app there's an approved debicheck on his account, The debit order of R170 was never communicated to him. Please cancel it, these people are ****mers.
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Replies (3)
Clientele Life's replyOfficial
02 Sept 2026, 22:20Dear Nonkosi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply02 Sept 2026, 22:20
Official
Dear Nonkosi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
NM
Nonkosi M's updateReviewer Update
03 Sept 2026, 19:04Hi my husband got a call from *** and he was told his clientele plan has been canceled but he didn't receive any confirmation of the cancelation
NM
Nonkosi M's update03 Sept 2026, 19:04
Reviewer Update
Hi my husband got a call from *** and he was told his clientele plan has been canceled but he didn't receive any confirmation of the cancelation
Clientele Life's replyOfficial
09 Sept 2026, 11:43Dear Nonkosi M,
Thank you for raising your concerns and bringing this matter to our attention. The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lungile Mathebula from our Market Conduct department has been in contact with you to provide the necessary feedback.You requested to cancel the policy and the cancellation of the debit order process was confirmed.We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lungile Mathebula from our Market Conduct department has been in contact with you to provide the necessary feedback.You requested to cancel the policy and the cancellation of the debit order process was confirmed.We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply09 Sept 2026, 11:43
Official
Dear Nonkosi M,
Thank you for raising your concerns and bringing this matter to our attention. The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lungile Mathebula from our Market Conduct department has been in contact with you to provide the necessary feedback.You requested to cancel the policy and the cancellation of the debit order process was confirmed.We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lungile Mathebula from our Market Conduct department has been in contact with you to provide the necessary feedback.You requested to cancel the policy and the cancellation of the debit order process was confirmed.We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct