DM
Dipuo M
1 reviews | Active since Mar 2022
04 Jul 2025, 22:52
False advertising
I want a refund on my money, they deducted from my account without my permission
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
07 Jul 2025, 09:01Dear Dipuo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's reply07 Jul 2025, 09:01
Official
Dear Dipuo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life
Clientele Life's replyOfficial
09 Jul 2025, 07:24Dear Dipuo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed. As per our telephonic discussion with Johannah Cele, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed. As per our telephonic discussion with Johannah Cele, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
Clientele Life's reply09 Jul 2025, 07:24
Official
Dear Dipuo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed. As per our telephonic discussion with Johannah Cele, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed. As per our telephonic discussion with Johannah Cele, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct