SB
Shenaaz B
1 reviews | Active since Oct 2025
07 Oct 2025, 15:38
False advertising
Clientele has a rewards program that offer perks. Now yesterday and agent called to say my benefits will be available today and my 1st premium will be in November. Today they telling that the agent ****. This is obviously false advertising and this was recorded and they still not giving me what was promised.
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Replies (2)
Clientele Life's replyOfficial
07 Oct 2025, 15:50Dear Shenaaz B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply07 Oct 2025, 15:50
Official
Dear Shenaaz B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
09 Oct 2025, 09:11Dear Shenaaz B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Clientele Life's reply09 Oct 2025, 09:11
Official
Dear Shenaaz B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
Unfortunately you were not satisfied with the findings and the conversation was not concluded, the Investigator attempted to contact you again to finalise the complaint.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Regards,
Market Conduct