false advertising

i was admitted to hospital on august 2015 and i have a hospital cash back plan with clientele.As a person suffering from migraine i went to hospital spent 7.5 days as this was not the first time suffering from this and i take medication for when i experience a headache.After being discahrged i submitted a claim with clientele since i have a hospital cash back plan,only to be told they cant pay me back because the results iv submitted does not confirm to what the doctor diagnosed. Confusing as it is iv had this policy since 2010 and all of a sudden theres a clause to say they dont pay out to the mediaction the doctor prescribed for me to get better whicg puzzled me na dmake me have dozens of questions,for 1 does that mean my doctor was lying and they are right.2 with their hospital cash back plan isnt it that u sleep in hospital and u get cash back because thats exactly what they are advsertising on national tv so does that mean they not living up to what they are promising South African people. They are very much quick to take our money but they are not quick to do as they promic and no one gets back to you as a customer because they dont care.<br> <br> From an angry customer