Failure to pay out

<p>I received a call from a consultant working for clientele offering a hospital plan. They explained that it would be effective after 6months and once a member has been admitted for more than 3 days there will be a daily payment of R1000. When my daughter got hospitilized I qualified to receive the money back as stated upon signing up but when I contacted clientele they requested forms to be filled out at the hospital by the doctor, thereafter they had agreed to pay when she was discharged tono avail. The only payment I have received was R900 and claimed that I signed up for a complately different plan of which i had no knowledge of.</p>