Failure to cancel policy

Item: Clientele Life
Rating: 1
Author: Busiswa F

My name is Busiswa Fana, I have a hospital plan with clientelle. I've called them last a month before last to cancel the plan with them and I've stated my valid reasons. They've listened and agreed to stop deducting, last month they've deducted their premiums. I want nothing to do with their services anymore and I want my money they've deducted last month.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

11 May 2021, 11:06

Dear Busiswa F

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor
Clientele Life

Clientele Life's reply11 May 2021, 11:06

Official

Dear Busiswa F

Clientele Life's replyOfficial

11 May 2021, 15:26

Dear Busiswa F,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that we have attempted to contact you on the cell phone number provided, however there was no answer.

We have sent you a detailed email on the above provided email address, and we addressed all the raised concerns.

We trust that this is all you require at this time, however feel free to contact us should you require any further assistance.

Yours Sincerely,

Siphesihle Rodolo

Service Support Specialist
Clientele Life

Clientele Life's reply11 May 2021, 15:26