Failing to cancel their perks since las***t year October

Item: Clientele Life
Rating: 1
Author: Divhani B

I have have been asking (calling /sending) emails to cancel their perks since last year October and up to now I haven't received any help from them they kept on deducting on my account. When I call it's either transfered or get hanged up on the call.

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

22 Apr 2025, 09:41

Dear Divhani B,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life

Clientele Life's reply22 Apr 2025, 09:41

Official

Dear Divhani B,

Judith Mboweni
Service Support Specialist
Clientele Life

Clientele Life's replyOfficial

22 Apr 2025, 14:11

Dear Divhani B ,

We confirm that we have made contact with you to provide feedback regarding the concerns raised.

At the outset we would like to apologise for the delay in the cancellation of your Clientele Perks Plan. As per our telephonic discussion, we require a notice of 31 days to cancel the debit with the bank.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Maria Mokhuabane
Service Support Specialist
Clientele Life

Clientele Life's reply22 Apr 2025, 14:11