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Lwazi N

1 reviews | Active since Apr 2017

08 Jan 2024, 20:52

Failing to be transparent

Dear Clietelle

I have been requesting the detailed breakdown statement for the investment policy without you urgently attending to the matter

0
Replies (3)
Clientele Life
Clientele Life's reply09 Jan 2024, 11:29
Official
Dear Lwazi N, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  Lindiwe Mabizela
Service Support  Specialist
Clientele Life 
Clientele Life
Clientele Life's reply09 Jan 2024, 13:21
Official
 Dear  Lwazi N,  We confirm that we made contact with you to provide feedback and the best possible way forward regarding the concerns raised.  At the outset, we would like to apologize for the delayed response and any inconvenience experienced. According to our telephonic discussion we have confirmed that we will forward the required documents as requested once feedback has been provided. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Kutlwano Tsoai 

 Service Support Specialist 
 Clientele Life   
Clientele Life
Clientele Life's reply09 Jan 2024, 13:21
Official
 Dear  Lwazi N,  We confirm that we made contact with you to provide feedback and the best possible way forward regarding the concerns raised.  At the outset, we would like to apologize for the delayed response and any inconvenience experienced. According to our telephonic discussion we have confirmed that we will forward the required documents as requested once feedback has been provided. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Kutlwano Tsoai 

 Service Support Specialist 
 Clientele Life