TT
Thabo T
1 reviews | Active since Nov 2010
06 Nov 2018, 10:45
FAILING THE CLIENT WITH A PAYMENT
I am not sure how long will Clientele take to play me around like a fool I am writing this complain to show that you failing me as your client. I made a Partial Surrender encashment claim on my Wealth Plan Policy. On the 30th of October 2018 I sent you my certified ID copy in order as agreed but till now nothing is happening. It is very easy for clientele to advertise with false promises knowing that you don't have any face to face contact with them. I wonder with my funeral cover I'm gonna have the same difficulties during a claim just like this Wealth Plan. What is really happening with the delay?
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Replies (2)
Clientele Life's replyOfficial
06 Nov 2018, 10:47We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply06 Nov 2018, 10:47
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
13 Dec 2018, 16:18Dear Machance
By now we have contacted you and assisted accordingly with all concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have contacted you and assisted accordingly with all concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply13 Dec 2018, 16:18
Official
Dear Machance
By now we have contacted you and assisted accordingly with all concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have contacted you and assisted accordingly with all concerns raised.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust that this is all you require however should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor