AR
Abigail R
1 reviews | Active since Jul 2020
17 Jul 2020, 12:07
Fail to pay claims
They **** regarding their waiting period for covid19. My brother passed away in May we put in a claim and now all of a sudden his not covered their complains department promised to follow-up and give me feedback weeks ago to this day I'm still waiting case noCER593289. Now im begging for their Ombuds details, but no response.
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Replies (2)
Clientele Life's replyOfficial
17 Jul 2020, 14:20Dear Abigail R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will respond to you shortly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will respond to you shortly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply17 Jul 2020, 14:20
Official
Dear Abigail R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will respond to you shortly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will respond to you shortly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
22 Jul 2020, 19:48Dear Abigail R At the outset, we would like to pass our condolences to you and your family during this difficult time. As per discussion with Benita Styen, we have confirmed that extended members were not requested to be added to the policy at sales stage. We have further confirmed that no have no records which indicate a request to add any extended members. Should you have more details regarding this request kindly, forward the details to us and we will gladly further investigate the matter
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Shanitha Hanuman
Service Support Supervisor
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply22 Jul 2020, 19:48
Official
Dear Abigail R At the outset, we would like to pass our condolences to you and your family during this difficult time. As per discussion with Benita Styen, we have confirmed that extended members were not requested to be added to the policy at sales stage. We have further confirmed that no have no records which indicate a request to add any extended members. Should you have more details regarding this request kindly, forward the details to us and we will gladly further investigate the matter
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Shanitha Hanuman
Service Support Supervisor
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours Sincerely,
Shanitha Hanuman
Service Support Supervisor