Fabricate Product Offerings and Abuse Customer's Identities for a sale.

I regret. Not only do your service agents fail to listen to customers requests but they will deliberately withhold information and worse fabricate product offerings for a sale. I am highly disgusted. I discovered that the 2 main reasons that I went with the dignity funeral policy in the first place were not even things that exists. Naturally, after discovering that I was deliberately given false information, I cancelled the mandate because having the policy was no longer relevant to my need. I cancelled my policy after a week which is still within the 30days policy review period, today I'm still waiting for my refund. I did not even authorize the debit order for the 3rd of February, I authorized it for the 3rd of March, NOT FEBRUARY!! When I called again days later I was informed that my account is cancelled but there's a 2nd account opened again just the previous day by someone by the name of Smangaliso, using my 2 names and another false name with my account details. I immediately let them know that this was not me, this is ***** & identity theft. I was promised a call back after 10minutes a week ago and I'm still waiting. I went to my bank and they helped me cancel the mandate. Today on the 8th of February the mandate was renewed again with a different date for the 25th of February. I get the same lady every time I request a call back online using a **** names to get their attention because they just ignored me after they said they will investigate this. They call back thinking this is a new potential customer that's making the request. Please stop renewing the mandate I cancelled, I did not agree to this, please refund my debit because it was not authorized for February, it was for activation in March once I have reviewed my policy. STOP abusing customer's identities!