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my father's name is jabulani sibanyoni ,he is a 63 years old pensioner , clientele is ********ly collecting premiums from his bank account ,he does not have any policies with them ,not even once taken up any cover with them, the 1st collection went off in February then we disputed the bank then now in March they double debited his account and this could not be reversed ,we called the call centre multiple times for this to be stopped and for funds to be paid back ,but that did not happen ,this is ***** and huge inconvenience to me as I fully depend on my social grant ,this action must be investigated and I want them to refund me ASAP , kindy advice how do I handle this situation