CT
Coral T
1 reviews | Active since Jan 2013
30 Sept 2020, 16:10
Extremely Unreliable and Terrible Service
I signed my contract with Clientele on the 07/09/2020 the first debit date we agreed upon was the 28/09/20. to my surprise Clientele debited on the 23/09/20 which was not the date we agreed on. I sent an email to them already querying and canceling this. I received an acknowledged received through email on the 25/09/20 and that they will look into this and come back to me.
To this day i heard nothing from from Clientele Life.
As I tried to phone them, now i am unable to through.
This is extremely terrible service and i am very much disappointed with Clientele.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
01 Oct 2020, 09:13Dear Coral
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Oct 2020, 09:13
Official
Dear Coral
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Oct 2020, 15:56Dear Coral,
Thank you for raising your concerns with us. As per our discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore, this reasonable premium collection method was explained and we confirm that we have since provided you with an alternate type of billing mechanism. You opted to cancel your policy and the refund process was explained and you confirmed that you were satisfied with the feedback. I trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct
Thank you for raising your concerns with us. As per our discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore, this reasonable premium collection method was explained and we confirm that we have since provided you with an alternate type of billing mechanism. You opted to cancel your policy and the refund process was explained and you confirmed that you were satisfied with the feedback. I trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct
Clientele Life's reply05 Oct 2020, 15:56
Official
Dear Coral,
Thank you for raising your concerns with us. As per our discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore, this reasonable premium collection method was explained and we confirm that we have since provided you with an alternate type of billing mechanism. You opted to cancel your policy and the refund process was explained and you confirmed that you were satisfied with the feedback. I trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct
Thank you for raising your concerns with us. As per our discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges. Furthermore, this reasonable premium collection method was explained and we confirm that we have since provided you with an alternate type of billing mechanism. You opted to cancel your policy and the refund process was explained and you confirmed that you were satisfied with the feedback. I trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct