1 reviews | Active since Jan 2018
Extremely Dissapointed
I recently took a hospital plan.And I agreed for the 1st debit order to deduct in January but to my supreme it was deducted in December not only that I didn't get any acknowledgement of my payment from Clientele.Doesn't end there I managed to register online to my suprised payment is still pending not only that I wanted a cover for my entirecords family that wasn't done.My contact details are incorrect I tried calling the call centre Desmond the ambassor voice telling me to call during office hours and that was 2 pm of which according to his voice office hours are from 8 to 5 pm now not sure how come couldn't get through.I requested for a call back I'm still waiting. This is a shame I must say Clientele and you expect us to recommend your products pathetic this is my first time in history to complain about anything I'm so worried I'm thinking of terminating my contract with you.Please spare me that auto reply that you will escalate the the matter that doesn't help me o
Please note that the complaint lodged was received and the contents noted regarding your Clièntele Health Event Life Plan.
We have attempted to contact you on 08 January 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 09 January 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
Please note that the complaint lodged was received and the contents noted regarding your Clièntele Health Event Life Plan.
We have attempted to contact you on 08 January 2018 on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you on 09 January 2018 to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
As per our telephonic discussion we confirmed the reason, the debit order was raised in the month of December 2017.
With reference to the payments reflecting as pending on self-service, we confirm that the turnaround time for payments to be updated is at least 5 working days after your initial debit order date. We further confirmed that our contact centre operating hours and that we could not find any records indicating any contact with our offices from the contact number provided.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,
As per our telephonic discussion we confirmed the reason, the debit order was raised in the month of December 2017.
With reference to the payments reflecting as pending on self-service, we confirm that the turnaround time for payments to be updated is at least 5 working days after your initial debit order date. We further confirmed that our contact centre operating hours and that we could not find any records indicating any contact with our offices from the contact number provided.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Best regards,