Extremely disappointed in services rendered or lack of.

<p>My sister passed away on the 9th of May & she was a life assured on my policy with Clientele life.</p> <p>I submitted the claim telephonically & was told airtime will be sent to me and that I have to fax supporting documents to process my claim.</p> <p>All required documents were faxed on the 11th and no pay out. I then followed up telephonically on the 13th and spoke to Leonard and he said that he only received documents Thursday afternoon & the pay out will be done in the afternoon. To date,no airtime or policy has been paid out. I'm really disappointed that I got confirmation from a claims consultant that all was in order,now when I follow up I'm requested to relax certified documents which was initially done. Grieving my sister & burying her was a dreadful experience. Can someone help herein as I've accumulated debt borrowing money to make sure the burial was a success over the weekend now I need to pay friends & relatives back because Clientele Life did not deliver.</p>