SN
Simon N
1 reviews | Active since Jul 2013
22 Nov 2019, 11:31
Extremely angry client - early debit order
I am so irritated by this Clientele. This is the 2nd time money was debited from my account on the 22nd and I honestly don't understand why is my last money being debited from account without my concern. I am now left with no money to buy food until i get paid on the 25th.
I spoke an agent and asked them to reverse the cash back into my account, but it's unfortunate that won't happen and I now have to starve because of this ****** Clientele.
I am so disappointed and want nothing to do with Clientele, they are a bunch of never minds.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
22 Nov 2019, 11:53Dear Simon N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply22 Nov 2019, 11:53
Official
Dear Simon N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
26 Nov 2019, 11:34Dear Simon N
As per our telephonic discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that you are always covered and your policy remains active.
Furthermore, an email containing the Clientele banking details was sent to your email on Friday the 22nd of November. Kindly use the banking details for the once off cash payment as discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
As per our telephonic discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that you are always covered and your policy remains active.
Furthermore, an email containing the Clientele banking details was sent to your email on Friday the 22nd of November. Kindly use the banking details for the once off cash payment as discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply26 Nov 2019, 11:34
Official
Dear Simon N
As per our telephonic discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that you are always covered and your policy remains active.
Furthermore, an email containing the Clientele banking details was sent to your email on Friday the 22nd of November. Kindly use the banking details for the once off cash payment as discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
As per our telephonic discussion, we have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that you are always covered and your policy remains active.
Furthermore, an email containing the Clientele banking details was sent to your email on Friday the 22nd of November. Kindly use the banking details for the once off cash payment as discussed.
We would like to take this opportunity to apologise for any inconvenience caused in this regard. We trust you find this in order . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,