PK
Phumzile K
1 reviews | Active since Jan 2019
21 Jan 2019, 20:27
Extra poor service n misleading people
My patner recently lodged a claim on clientele hospital plan that includes maternity benefit we were promised that its a R1000 per day while you in hospital but to our and we were expecting R4000 or R3000 cause i was in hospital for 4 days to our surprise we were paid R276 its for what we dont know n the paper work was done properly plus we never skipped a payment this is totaly a ******* because you misleading people giving the false hope
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Replies (2)
Clientele Life's replyOfficial
22 Jan 2019, 08:48 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply22 Jan 2019, 08:48
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
18 Feb 2019, 15:52 Dear *** By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We have confirmed that the correct benefit amounts were explained at Sales Stage. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
We have confirmed that the correct benefit amounts were explained at Sales Stage. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
Clientele Life's reply18 Feb 2019, 15:52
Official
Dear *** By now you have been contacted by our Compliance Team who has provided you with the necessary feedback.
We have confirmed that the correct benefit amounts were explained at Sales Stage. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team
We have confirmed that the correct benefit amounts were explained at Sales Stage. We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us. Your sincerely, Compliance Team