1 reviews | Active since Sept 2019
Exploiting people and misinforming people
Good day. I have a query for the premium I took with Clientele Life unknowingly..I met one of the Clientele guys at the mall and he took my details but never explained anything to me and as I was in a hurry as well I didn't ask a lot of questions but what worries me is that the guy did not mention anything about money that will be deducted from my account every month..I went back yesterday and told them I want them to stop debiting money from my account as I don't Indulge whatsoever in the services offered by Clientele and I would love to get all my money back..They told about premiums that are unrecoverable and I honestly feel exploited since none of this premium thing was explained to me and neither did I sign or agree to anything..So I'd really love it if they paid back all my money..
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
By now you have received feedback from our compliance investigator Nobuhle Jantjie.
As discussed we are awaiting the required documents to continue our investigations, upon receipt of the documents further feedback will be provided.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team
By now you have received feedback from our compliance investigator Nobuhle Jantjie.
As discussed we are awaiting the required documents to continue our investigations, upon receipt of the documents further feedback will be provided.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and trust you find the above in order, however, should you wish to contact us please do not hesitate to do so.
Yours sincerely,
Compliance Team