Exploiting of our Pensioners

I am the Son of Mr GH van Wyk who allegedly opened a policy with Clientele on 12 February 2025 in Shoprite (Eersterivier) by staff promising vouchers and prices. You then started deducting money 01/03/2025 and 01/04/2025. When the 01st debit order went off He cancelled this on your whatsapp line ***) email and calls. Always being transferred then no answer or no agent available. Phone was put down in his ear numerous times and 2 times in my ear. Then you deduct again. He also tried to cancel at the Bank but because of the Debicheck was unable to do so.

My dad is a pensioner and almost 70 years old. What kind of policy did you offer him at this age? How was an affordability assessment done on him? He did not even receive any policy confirmation or correspondence and don't even have a policy number. All he can recall is that he will get numerous vouchers and prices which he also never received. I had to register online to see this number (Plan Number: *** Dear Hendric Van Wyk)

Can you please provide me with the following information:

An affordability assessment (my Dad is 70 and sassa pensioner) Signed agreement of said policy. Call of agreement (if applicable) Copy of ID used in this assessment- You don't even have my Dad's correct name. Any medical assessment done on him Proof of cancellation I am also requesting a refund of deductions. If you claim Debicheck i would require proof of such documentation and signature and or call of such agreement.

I am copying my dad GH van Wyk ***) into this email to show he is giving me consent to do dealings on his behalf. Should you need an affidavit I will obtain one soonest. Please Do not deduct any more money from his account as he is struggling as he explained numerous times via Whatsapp and on calls with your agents. This is really unacceptable how our old people are being exploited and taken advantage of by such ********* behaviour.