LB
Loren B

1 reviews | Active since Sept 2012

19 Feb 2025, 14:29

Exploiting and Misleading Old and Frail People.

Exploiting and misleading Old and Frail people into taking policies unknowingly, misleading them into thinking they will receive free voucher if their cards qualify, (people standing at SASSA Eersterivier Cape Town 19.02.2025) meanwhile their signing up for policies, my poor mother who takes care of her mentally ill niece thinking this would be nice and give some relief gives her card only to get the sms later with policy number and deduction amount etc. No debiceck to approve because they did so when they swiped the cards, now we can't cancel the policy as the mentally ill niece can't speak and she needs to cancel it herself or we need to go to a doctor for a letter that states she's mentally ill and cannot talk etc.

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Replies (3)
Clientele Life
Clientele Life's reply19 Feb 2025, 14:52
Official
Dear Loren, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply20 Feb 2025, 15:42
Official
Dear Loren, 

Thank you for raising your concerns and bringing this matter to our attention.  We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further.  Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Regards,  Market Conduct        
LB
Loren B's update28 Feb 2025, 08:58
Reviewer Update
This debit went off twice after following instruction from your call centre, I need someone to sort this out today still. ***, I was called but no missed calls on my phone anyway.