1 reviews | Active since Jul 2022
Exploitation by Clientelle Representatives
I am very every disappointed with the Service from Clientele Representatives. On the 19th of February I went to Ndofaya Mall and there were a lot of Clientele Representatives Exploitating person going to Shoprite and unfortunately I was one of them. They were busy giving people wrong information that Clientele was giving away vouchers to lucky winners for 3 months to Capitec customers. I even asked them if them what was in for the person who approached me and he said nothing only what they wanted was just to put my card in their card machine to see if my card was right that I could be entered into the competition and I did agree as they said I didn't have to enter my pin of which I did think I was being ****med . Today wala I see a debit of R359 from Clientelle of which I don't even know if it's a life cover or funeral cover or what. I feel we as the black community are being taken for granted coz how can a company like Clientelle just employ unprofessional and untrained people to exploit us and even misinforming people on the streets. I am really disappointed as I am now having a debit order that I don't know what it is for Your response will be much appreciated an please investigate that group that was at Ndofaya Mall because I believe we join on our own will than a company to go around lying to people then doing debit orders
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Best regards,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Skhumbuzo Mbele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Best regards,
