jR
jennifer R
1 reviews | Active since Jul 2011
03 Jan 2021, 11:24
Exploit the ELDERLY Sassa pensioners
I am Not happy with your services my Mom got or had a life cover with your Group and paid R564 pm for a 82 year old pensioner who had to sacrifice to pay that premium on a monthly basis everymonth for a life over os R200k with her Sassa pension, she passed on on the 24th December 2020 we logged the claim on the 28th December 2020 ONLY to be informed that she was covered for 15k what person in her right mind will take out a cover on that amount with a premium of R564 til to date our demands are not met we buried our Mom yesterday with false promises from Clientele. This is a Disgrace on how Clientele can mislead the elderly. It is disgusting
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Replies (4)
Clientele Life's replyOfficial
04 Jan 2021, 11:49Dear jennifer,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply04 Jan 2021, 11:49
Official
Dear jennifer,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
jR
jennifer R's updateReviewer Update
04 Jan 2021, 11:54The document is has been resent today advise
jR
jennifer R's update04 Jan 2021, 11:54
Reviewer Update
The document is has been resent today advise
jR
jennifer R's updateReviewer Update
04 Jan 2021, 14:23We still waiting for the call
jR
jennifer R's update04 Jan 2021, 14:23
Reviewer Update
We still waiting for the call
Clientele Life's replyOfficial
11 Jan 2021, 13:37Dear jennifer,
At the outset, we would like to convey our deepest condolences for the passing of your mother. By now our investigator Benita Steyn was in contact with you to provide feedback regarding your dispute. After assessing the sales call, our findings were that your mother agreed on the benefit amount that was captured at point of sale. You confirmed that you were not satisfied with the feedback and will escalate the matter further. A copy of the call recording was sent to your email address that you provided as per your request. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you. Kind regards, Market Conduct
At the outset, we would like to convey our deepest condolences for the passing of your mother. By now our investigator Benita Steyn was in contact with you to provide feedback regarding your dispute. After assessing the sales call, our findings were that your mother agreed on the benefit amount that was captured at point of sale. You confirmed that you were not satisfied with the feedback and will escalate the matter further. A copy of the call recording was sent to your email address that you provided as per your request. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you. Kind regards, Market Conduct
Best regards,
Clientele Life's reply11 Jan 2021, 13:37
Official
Dear jennifer,
At the outset, we would like to convey our deepest condolences for the passing of your mother. By now our investigator Benita Steyn was in contact with you to provide feedback regarding your dispute. After assessing the sales call, our findings were that your mother agreed on the benefit amount that was captured at point of sale. You confirmed that you were not satisfied with the feedback and will escalate the matter further. A copy of the call recording was sent to your email address that you provided as per your request. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you. Kind regards, Market Conduct
At the outset, we would like to convey our deepest condolences for the passing of your mother. By now our investigator Benita Steyn was in contact with you to provide feedback regarding your dispute. After assessing the sales call, our findings were that your mother agreed on the benefit amount that was captured at point of sale. You confirmed that you were not satisfied with the feedback and will escalate the matter further. A copy of the call recording was sent to your email address that you provided as per your request. We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you. Kind regards, Market Conduct
Best regards,