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Danny M
1 reviews | Active since Sept 2019
19 Sept 2019, 16:41
Experiencing difficulties with canceling my policy and a bad customer service.
I had a bad customer experience with clientele life. When I tried to cancel my clientele life funeral cover one of the customer service consultants went rude on me after she tried to convince me not to cancel the policy. She said “agh man” over the phone in an rude manner, when I asked hey why she hanged up the phone. This happened today at 13: 39
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
20 Sept 2019, 08:10Dear Danny M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply20 Sept 2019, 08:10
Official
Dear Danny M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
20 Sept 2019, 15:23Dear Danny M
We confirm that our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
We trust you find the above in order.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Clientele Life's reply20 Sept 2019, 15:23
Official
Dear Danny M
We confirm that our attempts to contact you telephonically have not been successful.
Kindly, provide us with an alternate number or convenient time to contact you.
We trust you find the above in order.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
DM
Danny M's updateReviewer Update
23 Sept 2019, 21:46***
DM
Danny M's update23 Sept 2019, 21:46
Reviewer Update
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DM
Danny M's updateReviewer Update
23 Sept 2019, 21:47 ***
DM
Danny M's update23 Sept 2019, 21:47
Reviewer Update
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Clientele Life's replyOfficial
25 Sept 2019, 08:25Dear Danny M
Thank you for the response. Please note that for security reasons, numbers are hidden on the website and we are unable to view your contact details.
Kindly email your contact details to ***, please also confirm a convenient time to call you.
We trust you find the above in order.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply25 Sept 2019, 08:25
Official
Dear Danny M
Thank you for the response. Please note that for security reasons, numbers are hidden on the website and we are unable to view your contact details.
Kindly email your contact details to ***, please also confirm a convenient time to call you.
We trust you find the above in order.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist