Experience

I am extremely disappointed with the way Clientèle has handled my situation. An amount of R340 was debited from my account without my proper consent. I was sick and vulnerable at the time, and was told I would receive a confirmation call before anything went ahead that call never came.

To make matters worse, when I called to cancel the policy (which I was essentially forced into), I was told I would not be refunded. This is absolutely unacceptable. I even went to Capitec Bank, and they advised me to change my entire banking details because Clientèle has a history of continuing to debit accounts even after cancellations. That says a lot about their reputation.

I have already cancelled the policy and yet I have received no confirmation of the cancellation. I’m now living with the stress and fear that they might debit my account again, despite me doing everything possible to stop this.

This has been a deeply frustrating and unsettling experience. I would not recommend Clientèle to anyone. Their practices feel misleading and predatory, especially toward people who are in vulnerable situations.