MZ
Marisha Z
1 reviews | Active since Aug 2016
01 Nov 2017, 08:46
Expensive calls
Getting calls on a daily basis, not only one call this is a continued story throughout the day. I have requested they remove my details from their system but this still does not solve the problem. I do not wish to buy anything from then nor do i wish to speak to anyone, i just want my details removed!
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Replies (2)
Clientele Life's replyOfficial
01 Nov 2017, 11:04Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's reply01 Nov 2017, 11:04
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's replyOfficial
02 Nov 2017, 08:16We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we contacted you on 02 November 2017 and also we confirmed that we have requested for your details to be removed from our database and explained procedures to remove your details with any marketing channels.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance
Best regards,
Clientele Life's reply02 Nov 2017, 08:16
Official
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we contacted you on 02 November 2017 and also we confirmed that we have requested for your details to be removed from our database and explained procedures to remove your details with any marketing channels.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance
Best regards,