EG
Elmarie G

1 reviews | Active since Feb 2020

05 May 2020, 20:12

Excellent service on Hospital Plan pay out

My husband was admitted in hospital on 14 April and had a back operation on 15 April. He was discharged, which means he was in hospital for more than 3 days and qualify for a claim. Eventhough it was lockdown and many work from home, I did not struggle at all. My documents were all submitted by the 28th and was paid out by the 29th. Thank you Clientele, proud to be a client of yours. The money comes in handy as there was a short payment by medical aid on the back brace my husband has to wear for the next 12 weeks.

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Replies (2)
Clientele Life
Clientele Life's reply06 May 2020, 14:56
Official
Dear Elmarie G , 
 
 We confirm receipt of the concerns raised.
 
 Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
 Yours sincerely,
  
 Lebohang Makhakhe
 
 Service Support Specialist  
Clientele Life
Clientele Life's reply15 May 2020, 12:19
Official
 Dear Elmarie G 

We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the consultant and the management team whom we know will truly appreciate this positive feedback.

Please do not hesitate to contact us should you have any further queries.
Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor