mZ
monique Z

1 reviews | Active since Jan 2020

29 Jan 2020, 14:26

Enough of your Spam calls

I have been receiving unsolicited marketing calls from this company for the last week. I am NOT and existing client and I have not opted in to be contacted by this company. Please remove me off your calling list with immediate effect. If I receive one more unsolicited marketing call, I will open a case of harassment.

0
Replies (2)
Clientele Life
Clientele Life's reply30 Jan 2020, 09:38
Official
Dear monique Z,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist
Clientele Life
Clientele Life's reply30 Jan 2020, 10:14
Official
Dear Dear monique Z, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our response to the matter refers:

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions. As per your request we have removed your details from our database, please note that the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
 
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Kind regards,Lindiwe MabizelaServices Recovery Specialist