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MN
Mandla N

1 reviews | Active since Nov 2018

17 Jan 2024, 19:23

Endless system generated calls/adverti*****ts to my numbers without my consent

I am not a client of Clientele Life, but after they gave me an uncompetitive quotation, they decided (without my consent) to put my number into a system that calls you daily and plays some voice adverti*****ts. This is unprofessional, inconvenient, and invades my space. I am so mad because I get about four calls daily from this system. They have no regard at all for the level of inconvenience and are invading my private space. I need this to stop, or I will further write to the ombudsman.

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Replies (5)
MN
Mandla N's update17 Jan 2024, 19:30
Reviewer Update
I am not a client of Clientele Life, but after you gave me an uncompetitive quotation, you decided (without my consent) to put my number on some system that calls you daily and plays voice adverti*****ts. This is unprofessional, inconvenient, and invades my space. I am so mad because I receive about four calls daily. I want you to know that you have no regard for the inconvenience you cause me and are invading my private space. I need this to stop, or I will further write to the ombudsman.
Clientele Life
Clientele Life's reply18 Jan 2024, 08:31
Official
Dear Mandla N, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  Judith Mboweni
Service Support  Specialist
Clientele Life 
Clientele Life
Clientele Life's reply18 Jan 2024, 09:14
Official
Dear  Mandla N,   As per your request, we have sent a request to remove your details from our database.  Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  Please note that you can also follow the below steps to Opt-Out:  Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content.  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  
We would like to apologize for the inconvenience this has caused you.  
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
Yours sincerely,
   
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life 
MN
Mandla N's update18 Jan 2024, 11:48
Reviewer Update
Thank you team for your quick response and for resolving this matter. It may even convince me to still consider your products and services in future. All the best this year.
Clientele Life
Clientele Life's reply22 Jan 2024, 08:59
Official
Dear  Mandla N,
 
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
  We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to the management team whom we know will truly appreciate this positive feedback. 

Please do not hesitate to contact us should you have any further queries. 
Yours sincerely,

Judith Mboweni
Service Support Specialist
Clientele Life