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RM
Roslind M

1 reviews | Active since Jul 2013

06 Oct 2021, 16:32

Encashments

Unfortunately i am forced to give 1 star, I would prefer to give NO stars. Clientele are ********** they promise to en-cash a policy and when all the relevant documentation is submitted, in my case at least 4 times and it comes to the date the money should be paid out. They ask me for the same documentation again and then..... penalise me (deduct an administration amount) for the money not being paid into my account. Their excuse was "oh mam you did not accept the encashment" One big fat ********** LIE. And now again for the 3rd time, they are repeating the same process. I'm sure they are going to do this until there is nothing left to pay out. This is out right THEFT!!!

They don't know what they are doing and their customer service is appalling. I don't know how they have stayed in business for so long.

0
Replies (3)
Clientele Life
Clientele Life's reply07 Oct 2021, 12:39
Official
Dear   Roslind M,
We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 

Best regards,

RM
Roslind M's update13 Oct 2021, 05:37
Reviewer Update
I would like to give a big shout out to Lindiwe Mabizela. She assisted me with 2 of my policies as she promised, without any hitches. Thank you for your professionalism even under the rapid fire of my frustrated and sometimes angry tongue. You were amazing and handled the situation with absolute grace. Thank you
Clientele Life
Clientele Life's reply13 Oct 2021, 11:44
Official
Dear  Roslind M,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  At the outset we would like to apologise for the delay in paying the investment value for your Classic Saver Endowment Plan and the inconvenience experienced.  As per our telephonic discussion, we confirm that we have paid the investment value for both your investment policies  Furthermore, we confirm that we have cancelled the legal plan as requested.   It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  

Lindiwe Mabizela Service Recovery Specialist Clientele Life 

Best regards,