GS
Giepie S
1 reviews | Active since Dec 2020
30 Dec 2020, 17:54
Encashment reference E***6
I have sent my encashment documents and cancellation request on 08 December 2020. Now 3 weeks later and still no payment received.
I don't know if you are deliberately delaying a simple request or if you are just plain *********** to operate as a company. And now to top it all off I get an sms from you to say that my premium for this month have returned. I gave you enough time to cancel the policy, so now I must pay extra bank charges because you are to stupid to carry out a simple request
Pathetic service - you do not reply to multiple requests for feedback the past 3 weeks
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Jan 2021, 10:40Dear Giepie S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply04 Jan 2021, 10:40
Official
Dear Giepie S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
04 Jan 2021, 13:46Dear Giepie S, Please note that the complaint lodged was received and the contents noted regarding the request to encash and cancel your Classic Saver Endowment Plan. We have attempted to contact you on 04/01/2021 on the cell phone number provided to discuss and address your complaint, to no success.
We look forward to your prompt response regarding the time we should contact you or alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
We look forward to your prompt response regarding the time we should contact you or alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Best regards,
Clientele Life's reply04 Jan 2021, 13:46
Official
Dear Giepie S, Please note that the complaint lodged was received and the contents noted regarding the request to encash and cancel your Classic Saver Endowment Plan. We have attempted to contact you on 04/01/2021 on the cell phone number provided to discuss and address your complaint, to no success.
We look forward to your prompt response regarding the time we should contact you or alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
We look forward to your prompt response regarding the time we should contact you or alternative contact details if need be. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Siphesihle RodoloService Recover Specialist
Best regards,