Encashment of my own monies

“Clientele Life insurance are a nightmare. They are very quick to take your money, but don’t want to give it back to you.

I have had a monthly debit order paid to Clientele Life insurance with a portion paid into a savings account for about 40 years. When I requested details was told both telephonically and by sms what was available in the savings portion therefore available for me. About R 60k.

I have subsequently been put on to their online document which shows no option for payouts only to re invest.

I did, after much frustration, speak to a human being and was given formation to complete an Encashment form to request the encashnment via ***.

I then followed up and their sms after automated answers did finally request I attach ID proof of banking, etc etc to *** or their WhatsApp number and I sent to both. Interestingly no automated reply and every communication from me now has hit a brick wall with nothing coming back to confirm receipt of documents or any update.

So now as a pensioner desperate for my money I am treated so badly. Is this bad customer service or just a refusal to pay out what I am owed. For 40 years I have given them money…..”