Encashment of matured policy

Dear Daniel S,  It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life

Dear Daniel S,

Thank you for giving us the opportunity to assist with your complaint. We confirm that we made contact with you to explain the reason why the encashment was delayed. We would like to apologize for the inconvenience you have experienced. Kindly note that the encashment has been processed, it will be paid in to your bank account within 24 to 48 hours then your will be cancelled. As confirmed during our telephonic discussion, the January premium will be refunded within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.   We trust you find this in order, however should you require any further assistance please feel free to contact us again.   Yours sincerely,  Nonhlanhla NgwenyaService Support Specialist Clientele Life