DN
Dimakatso N
1 reviews | Active since Sept 2020
11 Nov 2021, 05:29
Encashment frustration
I have app**** for encashment of my policy on the 20th of October 2021 and was told it takes up to 8 days working days to process payment, today is the the 11th of November & I’m still waiting.
I have followed up with phone calls & emails all I get it’s empty promises and a different story each time.
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Replies (2)
Clientele Life's replyOfficial
11 Nov 2021, 10:09Dear Dimakatso N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply11 Nov 2021, 10:09
Official
Dear Dimakatso N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
11 Nov 2021, 16:36Dear Dimakatso N, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined the reasons behind the delay in the funds being processed into your requested account.
Furthermore, we would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We confirm that we have contacted you and outlined the reasons behind the delay in the funds being processed into your requested account.
Furthermore, we would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply11 Nov 2021, 16:36
Official
Dear Dimakatso N, Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and outlined the reasons behind the delay in the funds being processed into your requested account.
Furthermore, we would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We confirm that we have contacted you and outlined the reasons behind the delay in the funds being processed into your requested account.
Furthermore, we would like to take this moment to apologize for any inconvenience caused in this regard and assure you that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist