Encashment department

<p>I app**** for my encashment value on the 7 September 2016 wthis form with policy number ********** 47 was sent by Basil Reekie who is their managing director and received acknowledgement of receipt from their consultant Thapelo Moloi, that promised I would receive ny encashment value within 8 working days, i wanted and instead i was told to fill in the same form again this time from a different consultant Johannes Letshela who confirmed receipt of my form with all supporting documents . And promised that I would receive my value with 10 working days this was on the 21 September 2016. This form requests that you tick a box that says if you want to continue with policy of not, i ticked the no box . While waiting for my encashment they deducted a monthly premium and I still haven't received my encashment till today, I have complained time and again to them and even visited their offices in Mthatha and spoke to Mr Mampofu 6 October 2016 who promised that I would receive my value within 24 hours. Two days ago i had another consultant by the name of Lindelwa Matiwane promised that I receive my encashment. I need help i am out options it seems like no one at Clientelle wants to take responsibility they all seem to be passing the buck, i having been waiting for 17 working days</p>