1 reviews | Active since Feb 2024
Encashment
Good day....it's been a year now having a wealth plan at clientele now I want to surrender the policy or close it and get my funds back they are saying it's not possible i need to wait 5 years i called today twice the consults said its not possible... but on the contract it does have a surrender fee. May I please get assistance because I have a crisis but I cannot solve it. Why save money if you cannot get it anytime or close the policy. May I please get assistance.
2... I layed a complaint to updgrade my policy to a dignity plan they said its not possible I do not understand how as I have been a client from 2014 I have never claimed I know they will be extra charges.
My name is Ntombifuthi Shabangu contact *** Email: ***
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced.
As per our telephone discussion, we have confirmed that your query has been resolved
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced.
As per our telephone discussion, we have confirmed that your query has been resolved
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life