VH
Vuyolwethu H
1 reviews | Active since May 2017
17 Jun 2021, 13:55
Encashement Not Paid
Clientele is just disgusting! My mother is a pensioner and her encashement should have been paid out more than a month ago.
The service I received from Clientele has been so poor. She has submitted all requested documents but she still has not received her money. Everytime we call,she is told different stories,this ends now!
I am tired of this back and forth. I demand payment immediately without any further delays.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
17 Jun 2021, 13:59Dear Vuyolwethu H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Jun 2021, 13:59
Official
Dear Vuyolwethu H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
22 Jun 2021, 10:55Dear Vuyolwethu H Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we contacted our policyholder to provide feedback regarding the concerns raised. Furthermore we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand our policyholder's frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
We however do understand our policyholder's frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
Clientele Life's reply22 Jun 2021, 10:55
Official
Dear Vuyolwethu H Thank you for raising your concerns with and affording us the opportunity to resolve them. We confirm that we contacted our policyholder to provide feedback regarding the concerns raised. Furthermore we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
We however do understand our policyholder's frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life
We however do understand our policyholder's frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support Specialist
Clientele Life