LS
Lesego S
1 reviews | Active since Jan 2021
26 Jan 2021, 03:24
****en ****ed at you guts for debiting me unauthorized.
I'm ****ing ****ed off, I did not authorize this on my account. You guys took R265 in my account and I can't reverse it as y'all have blocked my the bank from reversing it... THAT'S *******. I WANT MY MONEY BACK.
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Replies (2)
Clientele Life's replyOfficial
27 Jan 2021, 14:07Dear Lesego S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 14:07
Official
Dear Lesego S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jan 2021, 10:56Dear Lesego S, We confirm that our attempts to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices on even date that the policy was terminated. We therefore confirm that the refund process was explained accordingly upon cancellation. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply28 Jan 2021, 10:56
Official
Dear Lesego S, We confirm that our attempts to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices on even date that the policy was terminated. We therefore confirm that the refund process was explained accordingly upon cancellation. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life