1 reviews | Active since Sept 2017
Emotional distress when dealing with Clientele NO service No easy claim as they advertise
Clientele claims to offer Ibysimple uncomplicated claims when you land up in hospital. NOTHING can be more further from the truth. It is extremely frustrating and they are not helpful. They have people handling claims that have no client service expertise you end up angry frustrated and regretting you ever took out a policy. Would NOT recommend this unhelpful company that lives on there adds. It is Not simple and very frustrating .
Thank you for raising your conserns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your conserns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Clinical Specialist Manager (Pamela) confirmed with to you the required outstanding information to enable us to finalise your two claims.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Clinical Specialist Manager (Pamela) confirmed with to you the required outstanding information to enable us to finalise your two claims.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department