NH
Ntombiyengwane H
1 reviews | Active since Jun 2019
27 Sept 2023, 16:56
Embarrassed by Clientele Life
So today I got a lot of calls from Clientele life, about funeral cover. I informed the lady who called me that I cannot afford a funeral cover since I am not working. The way the lady embarrassed me is unbelievable. She asked me why am I not working, why don't I ask my family member for connections. It was really embarrassing. I wish she can get off her high horse and understand our situations, we are not all lucky.
I hate anything that has to do with Clientele life.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
28 Sept 2023, 09:33Dear Ntombiyengwane H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Sept 2023, 09:33
Official
Dear Ntombiyengwane H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Nov 2023, 09:07Dear Ntombiyengwane H,
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner that you were treated and can confirm this is not the type of service we provide our potential clients. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Rhandzu Manganyi from our Market Conduct department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner that you were treated and can confirm this is not the type of service we provide our potential clients. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Rhandzu Manganyi from our Market Conduct department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Clientele Life's reply08 Nov 2023, 09:07
Official
Dear Ntombiyengwane H,
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner that you were treated and can confirm this is not the type of service we provide our potential clients. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Rhandzu Manganyi from our Market Conduct department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct
Thank you for bringing this matter to our attention. We would like to take the opportunity to apologise for the service and manner that you were treated and can confirm this is not the type of service we provide our potential clients. The matter has been escalated to the management team and corrective steps has been taken to prevent this from happening again. Rhandzu Manganyi from our Market Conduct department was in contact with you and you acknowledge the feedback. Should you require further assistance please do not hesitate to contact us. Regards, Market conduct