1 reviews | Active since Dec 2015
Elderly Customer Manipulated Into Reinstating Policy Without Consent
In December at Parow Centre Mall, my 73-year-old mother approached one of your staff members at a kiosk to ask a simple question about vouchers that were promised to her but never received.
Instead of merely checking on the vouchers, the salesman asked for her personal details and instructed her to go into DebiCheck on her phone -something she did not understand. He then took her phone, reinstated a policy, and approved a debit order on her behalf, without her informed consent.
This behavior is deeply concerning and completely *********. What type of people are you employing to represent your company? Manipulating an elderly person, particularly someone living on a pension to reinstate a policy is unacceptable and borders on financial exploitation.
I expect this matter to be treated with urgency. Please arrange for someone senior to contact me immediately to: 1. Cancel this policy 2. Refund all money *******ly debited from her bank account
You may contact me on ***.
This experience has caused immense distress and has completely eroded our trust in your business.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
You requested to cancel the product and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct